Refund Policy

REQUEST INFORMATION

Please fill all required fields below
First Name *Last Name *
Phone Number*Email Address*
Mailing Address*
City*State*
Country*Zip Code*
Select the course your wish to register in

Cancellation and Refund Policy

CSHS seeks to promote good will through the use of explicitly stated fair and equitable cancellation and refund practices pertaining to cancellations, withdrawals and terminations that take into consideration:

• The legitimate reasons why an applicant or student may not be able to start or complete the class; and
• The reasonable expenses incurred by the

REJECTION OF APPLICANT: Students not accepted by the school, or prospective international students whose visa applications have been rejected are entitled to a 100 percent refund of the amount paid for institutional charges (except the non-refundable registration fees).

PROGRAM CANCELLATION: If the school cancels a program subsequent to a student’s enrollment, the institution will refund all monies paid by the student.

CANCELLATION PRIOR TO THE START OF CLASS OR NO SHOW: All refunds due will be made within forty-five (45) calendar days of the first scheduled day of class or the date of cancellation, whichever is earlier.

Please review registration fees per course below:
• CPR: any payment you have made (minus $25.00 Registration fees) shall be returned to you within 45 days from the documented date.                               • Phlebotomy, Ventilator workshop course: any payment you have made (minus $45.00 Registration fees) shall be returned to you within 45 days from the documented date
• ACLS renewal, PALS renewal, course: any payment you have made (minus $65.00 Registration
fees) shall be returned to you within 45 days from the documented date.
• ACLS Initial, PALS Initial: any payment you have made (minus $100.00 Registration fees) shall be returned to you within 45 days from the documented date
• EKG Monitor Tech, CCRN review: any payment you have made (minus $130.00 Registration fees) shall be returned to you within 45 days from the documented date.
• ESL, Advanced Nursing Courses, Critical Care, Nurse Refresher, Nurse Educator, NCLEX Review, Faculty Development, and Research Residency: any payment you have made (minus $200.00 Registration fees) shall be returned to you within 45 days from the documented.

• We are avocational training, not a college or university, and our tuition does not qualify for the educational credits. We do not participate with the United States Department of Education federal student financial aid and loans. Therefore, our tuition is not deemed qualified tuition for federal income tax purposes and therefore we cannot issue 1098Ts.

• If an applicant (non-I-20) accepted by the institution cancels prior to the start of scheduled classes or never attends class (no-shows), the institution will refund all monies paid, less a registration fee (the student may reschedule for another date without any additional charges).

• Optional Student Trial Period: Students (excluding I-20 and ESL) who cancel this contract by notifying the school through attendance at the first class session, or the seventh day after enrollment, whichever is later are entitled to a 100 percent refund of the amount paid for institutional charges (except the non- refundable registration fees).                                                     

 • If an applicant accepted by the institution enters the United States on an I-20 obtained through the institution cancels prior to the start of scheduled classes or never attends class (no-shows), the institution will retain a $200 non-refundable registration fees.

WITHDRAWAL OR TERMINATION AFTER START OF CLASS: In the case of students withdrawing or being withdrawn by the institution after the start of class, the refund amount will be based on the student’s last date of attendance (LDA). Withdrawal may be effectuated by the student’s notice of withdrawal or by the student’s conduct, including, but not necessarily limited to, a student’s lack of attendance. Some programs are based on weeks vs. hours. When determining the number of weeks completed by the student, the institution may consider a partial week the same as if a whole week was completed, provided the student was present at least one day during the scheduled week. The institution will pay or credit refunds within 45 days of a student’s documented date of determination (DOD). If a student provides advanced notice of withdrawal such that the 45-day window for refund processing ends before the last date of attendance, the refund must be paid within forty-five (45) calendar days from the last date of attendance.

• Long Term Programs- First Period of Financial Obligation: For students whose last day of attendance occurs at any point in the first four weeks of their initial period of financial obligation, the institution may retain the charges applicable to the first four weeks. For students whose last date of attendance occurs after the first four weeks, but before or at the 60 percent of their period of financial obligation, the institution may retain a prorated amount of tuition. For students whose last date of attendance occurs after the 60 percent of enrollment period, the institution may retain all of the charges for that period. Any tuition paid for the balance of the program must be refunded in full.                                                                                            

• Long Term Programs- Subsequent Periods of Financial Obligation or Enrollment Periods: For students who have completed the first period of financial obligation or extended their enrollment at the institution but whose last date of attendance occurs before 60 percent of enrollment period of any subsequent period of financial obligation, the institution may retain a prorated amount of tuition for that period. For students whose last date of attendance occurs after the 60 percent of any subsequent period of financial obligation, the institution may retain all of the tuition for that period. Any tuition paid for the balance of the program must be refunded
in full.

• Short Term Programs- All Periods of Financial Obligation or Enrollment Periods: For students who have completed 60 percent or less of the enrollment period, the institution will provide a pro rata refund. The institution will retain the registration fee plus a percentage of tuition and fees, which is based on the percentage of the clock hours or weeks (based on program) attended and the recorded student’s last date of attendance (LDA), as the examples describe in the table below. 

Program Tuition Clock Hours Hourly charges Number of hours student attended The amount owed The amount refunded if the tuition paid in full
$4320 288 hours $15.00 96 hours (33% Attendance) 96 X $15= $1440.00 $2880.00
      180 hours (62% Attendance) 180X $15 = $2700 $0.00 (No Refund to be issued as Student Attended >60% of the program

Books and supplies given to the students are non-refundable.

DATE OF DETERMINATION (DOD): We request all student cancellations and withdrawals to be made in writing. Students’ DOD will be considered to be the date (1) the student gives notice of withdrawal to the institution, or (2) the date the institution terminates the student due to the student’s failure to adhere to the institution’s attendance, conduct or student progress policy. For ESL program students, this also includes the date that the institution administratively withdraws the student. In the event that no notice of withdrawal (written or verbal) is provided by ESL program students, student will be automatically administratively withdrawn after he has been absent for a maximum of 30 consecutive calendar days (excluding any scheduled breaks).

SPECIAL CIRCUMSTANCES-OVERSEAS AGENTS: Students will be informed of the contractual relationship and its effects on their ability to obtain a refund. If a student pays through a recruiting agent and is due a refund, the refund may be made on behalf of the student to the agent. Students will be notified in writing that the refund has been made on behalf of the students to the agent.

UNRESOLVED REFUND ISSUES: If a course refund cannot be resolved at the Administrative Assistant (AA) level, refer the student/customer to the COO/DOE. If the COO/DOE is not on site, the AA will leave a message and advise the student/customer they will be called within 7 business days. If the student has any complaints, questions, or problems that you cannot work out with the school, write or call the following two organizations:

BUREAU FOR PRIVATE POSTSECONDARY EDUCATION
Physical Address: 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA, 95833
Mailing Address: P.O. Box 980818, West Sacramento, CA 95798-0818
Phone Number: (916) 431-6959 Fax: (916) 263-1897 Toll Free: 1888-370-7589

THE ACCREDITING COUNCIL FOR CONTINUING EDUCATION & TRAINING (ACCET)
Physical Address: 1722 N St NW, Washington, DC, 20036
Phone: (202) 955-1113, Fax: (202) 955-1118